When someone calls in pain, sidekiq triages against your clinical rules, reassures the patient, and either books an emergency slot or routes straight to the on-call clinician. No one waits on hold.
Out-of-hours emergencies reach an answerphone, not a person.
Genuine urgencies get buried among routine booking calls.
Grades symptoms against your rules to spot true emergencies.
Connects urgent cases to the on-call clinician right away.
Books same-day emergency appointments where appropriate.
Calms the caller and gives clear interim guidance.
A patient calls in pain, often after hours.
Sidekiq assesses urgency against your protocol.
Escalated to on-call or given an emergency slot.
The full triage summary is passed on.
Watch sidekiq handle a real dental clinic emergency triage call, end to end, on your stack.