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Terms of Service

Sidekiq Ltd – Terms of Service
Effective Date: 12th February 2025

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1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Sidekiq Ltd ("Sidekiq," "we," "us," or "our"). By accessing or using our AI-powered services, including AI voice agents and automation tools (the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must immediately stop using the Services.

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2. Description of Services

Sidekiq Ltd is an AI solutions agency that specialises in providing customised AI-powered services for businesses. We do not develop standalone software products but integrate, implement, and optimise AI-driven solutions to enhance business operations through automation, lead qualification, and customer engagement.

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3. Customised Service Agreements

Since every client engagement is unique, Sidekiq Ltd does not offer standardised service packages. All contractual terms, including service scope, pricing, and commitments, are agreed upon separately with each client and detailed in an individual contract.

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4. Third-Party Services

Sidekiq Ltd integrates AI solutions with third-party providers to enhance functionality and efficiency. While we facilitate setup and optimisation, we are not responsible for the reliability, performance, or pricing changes of these third-party services.

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5. User Responsibilities

By using Sidekiq's Services, you agree to:

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  • Provide accurate and up-to-date information relevant to your engagement.

  • Ensure compliance with all applicable laws, including data protection and telecommunication regulations.

  • Use the Services only for lawful purposes and avoid misuse, such as unauthorised access or disruption.

  • Regularly review AI-generated outputs and provide feedback for necessary improvements.

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6. AI Service Limitations

While AI-powered services are designed to improve efficiency in handling calls and qualifying leads, they are not guaranteed to be 100% accurate. Occasional misinterpretations, response delays, or errors may occur due to external factors such as call quality, data inputs, and system integration. Sidekiq Ltd will make reasonable efforts to improve performance, but the Customer acknowledges that results may vary.

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7. Payments and Fees

  • Payment terms, including pricing, billing cycles, and invoicing, are defined in individual agreements.

  • Payments must be made according to the agreed terms to avoid service suspension.

  • Cancellation policies and renewal terms will be outlined in each specific contract.

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8. Data Privacy and Security

Sidekiq Ltd follows UK GDPR and Data Protection Act 2018 regulations. Customers are responsible for ensuring their data complies with relevant laws. Further details on data handling can be found in our Privacy Policy.

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9. Intellectual Property Rights

  • Sidekiq Ltd retains ownership of all intellectual property related to its Services, including custom AI implementations.

  • Customers own their proprietary data and grant Sidekiq Ltd a limited license to process it solely for the purpose of delivering Services.

  • Customers shall not copy, modify, or distribute any Sidekiq Ltd proprietary solutions without prior written consent.

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10. Limitation of Liability

  • Sidekiq Ltd provides Services on an "as is" and "as available" basis, without warranties of any kind.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our Services.

  • Our total liability shall not exceed the total fees paid by the Customer in the last three months preceding any claim.

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11. Indemnification

You agree to indemnify and hold Sidekiq Ltd harmless from any claims, damages, or losses arising from:

  • Your use or misuse of the Services.

  • Your failure to comply with laws or regulations.

  • Any unauthorised or improper use of AI-generated outputs.

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12. Termination

Sidekiq Ltd reserves the right to suspend or terminate your access to the Services if you violate these Terms or fail to meet contractual obligations. Upon termination, all granted licenses will be revoked.

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13. Changes to Terms

We may update or modify these Terms at any time. If significant changes occur, we will notify you via email or through our website. Continued use of the Services after updates constitute acceptance of the revised Terms.

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14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Contact Information

For any questions or concerns regarding these Terms, please contact us:

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Sidekiq Ltd
Email: contact@sidekiq.co.uk
Address: 128 City Road, London, United Kingdom, EC1V 2NX

By using Sidekiq Ltd’s Services, you acknowledge that you have read and agree to these Terms of Service.

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